Refund policy
Refund Policy for Sampuraka
At Sampuraka, we strive to deliver top-notch products and exceptional customer service. Your satisfaction is our utmost priority. To ensure you have the best shopping experience, we offer a 100% 30-Day Money-Back Guarantee on all of our products. If you are not completely satisfied with your purchase, please follow the guidelines outlined below to request a refund.
- 30-Day Money-Back Guarantee:
Our 100% 30-Day Money-Back Guarantee allows you to return any purchased product within 30 days from the date of delivery. If you are not satisfied with your purchase, you can request a full refund, provided that the following conditions are met:
a. The product is in its original packaging and is in the same condition as when it was received. b. All accessories, manuals, and other items included with the product are returned. c. A valid proof of purchase (order confirmation, invoice, or receipt) is provided.
- Return Process:
To initiate a return, please follow the steps below:
a. Contact our customer support team at info@sampuraka.com within 30 days of receiving the product. Provide your order number, a brief description of the issue, and any supporting photos or documents. b. Our customer support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions. c. Pack the product securely, include the RMA number on the package, and ship it back to the specified address. d. Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund request within 5 business days. e. If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Please note that customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Non-Refundable Items:
The following items are not eligible for our 100% 30-Day Money-Back Guarantee:
a. Gift cards b. Personalized or custom-made items c. Items marked as "final sale" or "non-returnable" d. Any item that is returned more than 30 days after delivery
- Exchanges:
If you receive a defective or damaged item, please contact us within 7 days of delivery at info@sampuraka.com with your order number and a description of the issue. We will replace the item at no additional cost to you or provide a full refund if a replacement is not available.
- Questions and Contact Information:
If you have any questions about our Refund Policy or need assistance with a return, please do not hesitate to contact our customer support team at info@sampuraka.com.
Thank you for shopping with Sampuraka. We appreciate your business and are committed to making your shopping experience enjoyable and hassle-free.