Shipping policy
Sampuraka Shipping Policy
At Sampuraka, we are committed to providing exceptional customer service and ensuring timely and secure delivery of your orders. The following Shipping Policy outlines our shipping practices and guidelines. By placing an order with us, you agree to these terms.
- Shipping Destinations
We currently ship to the United States, Canada, and select international countries. Please note that some products may have shipping restrictions due to their size, weight, or other regulations. These restrictions will be specified on the product's description page.
- Shipping Costs and Methods
Shipping costs are calculated during checkout and are based on the size, weight, and destination of the order. We offer multiple shipping options, including:
- Standard Shipping (3-7 business days)
- Expedited Shipping (2-3 business days)
- Express Shipping (1-2 business days)
Please note that these delivery times are estimates and may vary based on factors such as courier delays and customs processing.
- Order Processing and Dispatch
Orders are processed within 1-2 business days upon receipt of payment. Once your order is processed, you will receive a confirmation email with a tracking number. Orders placed on weekends or holidays will be processed on the next business day.
- International Shipping
International orders may be subject to customs fees, import taxes, duties, or other charges, which are the responsibility of the recipient. Please be aware that customs processing may delay the delivery of your order. We recommend checking with your local customs office for more information regarding these charges.
- Shipping Delays
Sampuraka is not responsible for shipping delays caused by unforeseen circumstances, such as inclement weather, natural disasters, or courier service disruptions. We will do our best to keep you informed of any potential delays and work to get your order to you as quickly as possible.
- Incorrect Shipping Addresses
Please ensure your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the additional shipping costs to reship the order.
- Lost or Stolen Packages
[Your Store Name] is not responsible for lost or stolen packages confirmed to be delivered to the shipping address provided by the customer. If your package is lost or stolen, we recommend contacting the courier service with your tracking number to file a claim.
- Returns and Exchanges
Please refer to our Return Policy for information regarding returns and exchanges.
If you have any questions or concerns about our Shipping Policy or your order, please contact us at info@sampuraka.com or +1 (347) 592-5370. Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM EST.
Last updated: 03/26/2023